A small agency, on purpose.
Casa Solis has always been small. We believe the very best travel advice comes from the very smallest teams — and we have arranged the house around that conviction.
We plan few trips.
Each advisor at Casa Solis takes on fewer than forty clients a year. The math is simple: fewer clients, more attention, no handovers. It is also why we turn most prospective clients away.
The advisor stays.
The advisor you first speak to plans your trip, answers your calls, and is still on your file five years later. No account managers, no junior handlers, no middle-of-the-night escalations to strangers.
Knowledge is recent.
We do not sell from old trip reports. Our advisors travel six to eight weeks of the year — most recently, most of us, in the places you are about to visit. The recommendations you hear are from this year, not last.
Access, not discounts.
Our value is not in rebates. It is in the suite that was never listed, the table no one else can book, the guide who usually only works for a single family. These are the things our clients return for.
We write letters.
Before every departure, by hand, on paper. It is an old habit and we mean to keep it. Some clients frame them. One keeps every letter from twelve years, and that, frankly, is the honour of this work.
Quiet by design.
We do not publicise the trips we plan, the clients we plan them for, or the properties that book through us. Our work arrives through word of mouth, and it will keep arriving that way.
Solferino, 2011.
Casa Solis began in a single room above a stationer's shop in Solferino. A desk, a telephone, a quiet understanding with the postmistress next door, and a short list of families who had previously travelled with Alessandra as a private concierge.
Fourteen years later, the house still occupies that building — now with four more rooms, a courtyard we eat lunch in, and six advisors, none of whom came from the travel industry. They arrived from museums, embassies, hospitality, and private service. That was not an accident. We hire for judgment first, and operational skills second. The operational skills can be taught. The judgment, in our experience, cannot.
We still take calls on the ground floor. We still answer the door by hand. And we still write to every client the week before they leave.
“We do not sell travel. We write trips — slowly, by hand, one at a time — for people we come to know very well.”
— Alessandra Ricci, Founder
The conversation is the first step.
We take on a small number of new clients each year. If you would like to speak with us, begin with a short note.
Begin a Conversation