Terms of Service

Effective Date: April 27, 2026 Last Updated: April 27, 2026

These Terms of Service ("Terms") form a binding legal agreement between you ("you," "Advisor," or "Customer") and Elite Advisor Hub, LLC, a California limited liability company ("Elite Advisor Hub," "we," "our," or "us"), governing your access to and use of the website located at https://www.eliteadvisorhub.com, any related subdomains, our software-as-a-service platform, content, and related services (collectively, the "Services").

Please read these Terms carefully. They include important provisions concerning subscriptions, automatic renewal, disclaimers, limitations of liability, an arbitration clause, and a class action waiver. By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility and Acceptance

The Services are intended exclusively for business use by independent travel advisors, travel-advisor agencies, and their authorized personnel. By using the Services, you represent and warrant that you (a) are at least 18 years of age, (b) have the legal capacity and authority to enter into these Terms (and, if you are using the Services on behalf of an entity, that you are authorized to bind that entity), (c) are not barred from receiving the Services under applicable law, and (d) will use the Services only for lawful business purposes consistent with these Terms.

These Terms incorporate by reference our Privacy Policy and any plan-specific or supplemental terms presented to you at the time of subscription.

2. Accounts

To use most features of the Services, you must register for an account. You agree to: (a) provide accurate, current, and complete information during registration; (b) maintain and promptly update your account information; (c) keep your password confidential and secure; (d) not share your account or allow unauthorized persons to access it; and (e) notify us promptly of any actual or suspected unauthorized access or use of your account.

You are responsible for all activity that occurs under your account, whether or not authorized by you. We may suspend or terminate accounts that contain inaccurate information, are inactive for an extended period, or are used in violation of these Terms.

3. Subscriptions, Fees, and Billing

3.1 Plans and Pricing

Access to paid features of the Services requires a subscription. Plan features, pricing, billing frequency (e.g., monthly or annual), and any applicable taxes are presented at the time of purchase and may change with notice as described in Section 3.6.

3.2 Payment Processing — Stripe

Payments are processed by Stripe, Inc. ("Stripe"). By subscribing, you agree to Stripe's terms of service and authorize Stripe to charge the payment method you provide. We do not store full payment card numbers. You are responsible for maintaining a valid, non-expired payment method on file.

3.3 Automatic Renewal

SUBSCRIPTIONS AUTOMATICALLY RENEW. Unless you cancel before the end of the then-current billing period, your subscription will automatically renew for successive periods of the same length at the then-current rate, and your payment method will be charged automatically. You authorize us and Stripe to charge applicable fees and taxes at the start of each renewal term.

3.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting billing@eliteadvisorhub.com. Cancellation takes effect at the end of the current billing period, and you will retain access to paid features until that date.

3.5 Refunds

Except where required by applicable law, all fees are non-refundable, including for partial billing periods, downgrades, or unused features. We may, in our sole discretion, offer pro-rata or goodwill refunds in exceptional circumstances.

3.6 Price Changes

We may change subscription pricing from time to time. Price changes for renewals will take effect no earlier than 30 days after we provide notice via email or through the Services, and will apply to your next renewal. If you do not agree to a price change, you may cancel before the change takes effect.

3.7 Taxes

Fees are exclusive of applicable taxes (sales, use, VAT, GST, or similar). You are responsible for all such taxes other than taxes based on our net income.

3.8 Failed Payments

If a charge is declined, we may retry the charge, suspend or downgrade your account, and charge any reasonable fees we incur in attempting to collect amounts due. Continued nonpayment may result in termination of your account.

3.9 Disputed Charges

You must notify us in writing of any billing dispute within 60 days after the disputed charge first appears on a Stripe receipt or invoice. Charges not disputed within that period are deemed accepted.

4. License and Acceptable Use

4.1 License to You

Subject to your compliance with these Terms and timely payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal business purposes during your subscription term.

4.2 Acceptable Use

You agree not to:

Use the Services in violation of any applicable law, regulation, or third-party right;
Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Services, except to the extent expressly permitted by applicable law;
Copy, modify, distribute, sell, lease, sublicense, or create derivative works from the Services or our content, except as expressly permitted;
Access the Services in order to build a competing product or service or copy any feature, function, or interface;
Use any automated means (bots, scrapers, crawlers) to access or collect data from the Services without our prior written consent, except for standard search-engine indexing of public pages;
Upload or transmit malware, viruses, or other harmful code;
Interfere with, disrupt, or attempt to gain unauthorized access to the Services or any related systems or networks;
Use the Services to send unsolicited communications (spam) or to impersonate any person or entity;
Upload or publish content that is unlawful, defamatory, obscene, infringing, deceptive, or that violates the rights of any third party;
Resell, sublicense, or provide the Services to third parties as a service bureau;
Remove or alter any proprietary notices on the Services; or
Use the Services in any manner that exceeds the scope of the rights granted in these Terms.

We may investigate suspected violations and take appropriate action, including suspending or terminating accounts.

5. Customer Content

5.1 Definition

"Customer Content" means any content, data, text, photographs, graphics, audio, video, journal articles, destination guides, hotel content, biographical information, marketing copy, and other materials you upload to, create within, or transmit through the Services.

5.2 Ownership

As between you and us, you retain all rights, title, and interest in and to your Customer Content. You are solely responsible for your Customer Content, including its legality, accuracy, and the rights necessary to upload and use it.

5.3 License to Us

You grant us a worldwide, non-exclusive, royalty-free, fully paid-up, transferable, sublicensable license to host, store, reproduce, modify (for technical purposes such as formatting and resizing), display, perform, transmit, and distribute Customer Content solely as necessary to (a) provide and operate the Services for you, (b) publish content you have designated as public on advisor-facing pages, (c) develop, support, secure, and improve the Services, and (d) comply with legal obligations. This license terminates when the relevant Customer Content is deleted from the Services, except for backups, logs, and aggregated or de-identified data, and except as needed to comply with our legal obligations.

5.4 Your Representations

You represent and warrant that (a) you own or have all rights necessary to grant the licenses above, (b) your Customer Content and our use of it as permitted by these Terms will not infringe, misappropriate, or violate any third-party right or applicable law, and (c) your Customer Content does not contain sensitive personal information except as expressly contemplated by the Services.

5.5 Content Removal

We may, but are not obligated to, review Customer Content. We may remove or disable any Customer Content that we believe in good faith violates these Terms or applicable law. We are not responsible for the loss of Customer Content caused by your acts or omissions.

6. Intellectual Property

The Services, including all software, code, designs, text, graphics, trademarks, logos, and other materials provided by us (the "Elite Advisor Hub IP"), are owned by us or our licensors and are protected by intellectual property laws. Except for the limited license granted in Section 4.1, no rights in the Elite Advisor Hub IP are granted to you. "Elite Advisor Hub" and our logos are our trademarks; you may not use them without our prior written consent.

6.1 Feedback

If you provide suggestions, ideas, or feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose, without obligation or compensation to you.

7. Third-Party Services

The Services may integrate with or provide access to third-party services, websites, or content, including Stripe and any others we make available (collectively, "Third-Party Services"). Third-Party Services are governed by their own terms and privacy policies, and we are not responsible for their availability, content, or practices. Your use of Third-Party Services is at your own risk.

8. Confidentiality

Each party may have access to non-public information of the other party that is identified as confidential or that should reasonably be understood to be confidential ("Confidential Information"). The receiving party will (a) protect Confidential Information using at least the same degree of care it uses for its own confidential information (and no less than reasonable care) and (b) use Confidential Information only as needed to exercise rights or perform obligations under these Terms. Confidential Information does not include information that is or becomes publicly available without breach, was rightfully known without confidentiality obligations, is independently developed, or is rightfully received from a third party without restriction.

9. Disclaimers

THE SERVICES AND ALL CONTENT, MATERIALS, AND THIRD-PARTY SERVICES MADE AVAILABLE THROUGH THEM ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. WE MAKE NO WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT, INCLUDING THIRD-PARTY CONTENT OR CUSTOMER CONTENT.

Travel Disclaimer. Elite Advisor Hub is a software platform for travel advisors. We are not a travel agency, tour operator, supplier, or fiduciary, and we do not sell, book, or arrange travel. Any travel arrangements made by Advisors with their clients are solely between the Advisor and the client (and any applicable suppliers), and we are not a party to those arrangements.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

(a) IN NO EVENT WILL WE OR OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STATUTE, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS ($100).

THE LIMITATIONS IN THIS SECTION 10 ARE A FUNDAMENTAL ELEMENT OF THE BARGAIN BETWEEN YOU AND US AND APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

11. Indemnification

You agree to defend, indemnify, and hold harmless Elite Advisor Hub and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Customer Content; (b) your use of the Services in violation of these Terms or applicable law; (c) your violation of any third-party right; or (d) any dispute between you and any of your clients, suppliers, agents, or other third parties. We will provide you with prompt notice of any claim subject to indemnification, reasonable cooperation at your expense, and the right to control the defense, provided that you may not settle any claim that imposes any liability or admission on us without our prior written consent.

12. Term, Suspension, and Termination

12.1 Term

These Terms remain in effect while you have an account with us or use the Services.

12.2 Termination by You

You may terminate these Terms at any time by canceling your subscription and ceasing use of the Services as described in Section 3.4.

12.3 Termination or Suspension by Us

We may suspend or terminate your access to the Services, in whole or in part, with or without notice, if (a) you breach these Terms, (b) we are required to do so by law, (c) your account presents a security or fraud risk, (d) your payments are past due, or (e) we discontinue the Services.

12.4 Effect of Termination

Upon termination, your license to use the Services ends and we may delete your Customer Content after a reasonable wind-down period. Sections that by their nature should survive termination will survive, including Sections 3.5, 5.3 (with respect to retained data), 6, 8, 9, 10, 11, 12.4, 13, 14, and 15.

13. Governing Law

These Terms and any dispute arising out of or related to them or the Services are governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14. Dispute Resolution; Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.

14.1 Informal Resolution

Before initiating any formal proceeding, the parties agree to try in good faith to resolve any dispute through informal negotiation. Send written notice of the dispute to legal@eliteadvisorhub.com describing the nature and basis of the claim and the relief sought. The parties will have 60 days to resolve the dispute informally before either party may initiate arbitration.

14.2 Binding Arbitration

If the dispute is not resolved informally, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (including the formation, breach, termination, validity, or enforceability of these Terms) will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules (or, for claims of $250,000 or more, the Comprehensive Arbitration Rules), unless the parties mutually agree otherwise. The arbitration will be conducted in Santa Barbara, California or another mutually agreed location, or by video where reasonable. The arbitrator's award is final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND WE EACH WAIVE THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL ACTION. The arbitrator may not consolidate more than one party's claims and may not preside over any form of representative proceeding. If this waiver is found unenforceable, then the entirety of this Section 14 shall be null and void, but the remainder of these Terms will remain in effect.

14.4 Exceptions

Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property or confidential information. Disputes excluded from arbitration are subject to the exclusive jurisdiction of the state and federal courts located in Santa Barbara County, California, and each party consents to that jurisdiction and venue.

14.5 Opt-Out

You may opt out of this Section 14 by sending written notice to legal@eliteadvisorhub.com within 30 days after first accepting these Terms, stating clearly that you are opting out of arbitration. Opt-out does not affect any other provision of these Terms.

14.6 Time Limitation

Any claim arising out of or related to these Terms or the Services must be filed within one (1) year after the claim accrues, except where a longer period is required by applicable law.

15. General

15.1 Modifications

We may update these Terms from time to time. If we make material changes, we will provide notice (such as by email to your account address or by posting a notice on the Services) at least 30 days before they take effect, except that changes addressing new features or required for legal reasons may take effect immediately. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

15.2 Entire Agreement

These Terms, together with the Privacy Policy and any plan-specific terms, constitute the entire agreement between you and us regarding the Services and supersede any prior or contemporaneous agreements on the subject.

15.3 Assignment

You may not assign or transfer these Terms or any of your rights or obligations under them, in whole or in part, without our prior written consent. We may assign these Terms freely. Any assignment in violation of this section is void.

15.4 No Waiver; Severability

Our failure to enforce any provision is not a waiver of that provision. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to be enforceable.

15.5 No Agency

Nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship between you and us.

15.6 Force Majeure

We will not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, labor disputes, government actions, internet or utility failures, or third-party service outages.

15.7 Notices

We may provide notices to you by email to the address associated with your account, by posting on the Services, or by other reasonable means. You must provide notices to us at legal@eliteadvisorhub.com or by mail to the address below.

15.8 Export Compliance

You agree to comply with all applicable U.S. and foreign export and re-export laws and regulations in connection with your use of the Services.

15.9 U.S. Government Users

The Services and related documentation are "Commercial Items" as defined in 48 C.F.R. § 2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation." U.S. Government end users acquire the Services with only those rights set forth in these Terms.

16. Contact

Elite Advisor Hub, LLC Attn: Legal 1016 Cliff Drive Santa Barbara, CA 93109 Email: legal@eliteadvisorhub.com Website: https://www.eliteadvisorhub.com